Delivery Policy

I. Purchasing via the Salewa Global Website
- **Delivery Destinations:** The Salewa global website (salewa.com) supports delivery to addresses within Slovakia.
- **Shipping Carriers:** We typically utilize international logistics providers such as DHL, FedEx, or local postal services. The carrier will deliver your package to your designated address or to a nearby post office/pickup point.
- **Order Tracking:** Once your order has been shipped, you will receive a confirmation email containing a tracking number, which allows you to monitor the real-time shipping status via the carrier's official website.
- **Shipping Costs and Delivery Times:** Shipping fees are typically calculated at checkout based on the order value, weight, and destination; a minimum order threshold for free shipping may also apply. International delivery usually takes 5–10 business days. Please note that actual delivery times may vary due to factors such as customs clearance procedures.
- **Consumer Information:** As with purchases from any non-EU seller, you may be liable for customs duties, VAT, and other fees associated with import clearance. As a consumer, you are entitled to a **14-day right of withdrawal (return without giving a reason)**; however, the cost of return shipping—as well as the original shipping fees—are typically borne by the customer. II. Purchasing via Local Authorized Retailers in Slovakia
The following table outlines common delivery methods available when purchasing through local authorized retailers (please refer to each retailer's official website for the most up-to-date information):

| Retailer | Common Delivery Policies | Estimated Delivery Time | Estimated Cost |
| :--- | :--- | :--- | :--- |
| MTBIKER.shop | Offers standard delivery as well as expedited services (e.g., same-day or next-day delivery for orders placed before 14:00 on business days). | Standard delivery: 2–5 business days.<br>Expedited services: Same-day or next-day delivery available. | Typically calculated based on order value or weight; free shipping thresholds may be available. |
| SportOkay.com | Offers standard delivery services, including home delivery. | Standard delivery: Approximately 24 hours to 5 business days. | Typically calculated based on order value or weight; free shipping thresholds may be available. |
| Hudy.sk* | Offers standard delivery services. | Varies depending on the specific warehouse and carrier used. | Typically calculated based on order value or weight. |
| Alpim / Rock Point, etc. | Offers standard delivery, with an option for in-store pickup. | Varies depending on the specific warehouse and carrier used. | Typically calculated based on order value or weight. |

Additional Useful Information
- **Provide Accurate Delivery Details:** To ensure your items are delivered to you accurately and without error, please be sure to provide the recipient's full name, an accurate delivery address that matches your proof of identity, and a valid contact phone number.
- **Important: Signing for Packages:** Before signing for a package, please make sure to inspect the outer packaging on the spot to verify that it is intact. If you notice any obvious damage to the packaging or signs that it has been resealed, we recommend taking photos for documentation and refusing to accept the package immediately.
- **After-Sales Service**:** Products come with a two-year warranty starting from the date of purchase. In the event of a product quality issue, you may request after-sales support through the original channel where the purchase was made.

Summary: Quick Buying Guide
If you want to receive your Salewa outdoor gear as quickly as possible, consider the following priority order:
1. **Fastest Delivery:** Prioritize major local authorized e-commerce platforms in Slovakia (such as SportOkay.com); they possess mature logistics networks where next-day delivery or rapid shipping is the norm. 2. **Secure Shopping:** The official global Salewa website is directly operated by the brand, ensuring the most reliable product sourcing. Conversely, large local retail chains (such as MTBIKER.shop) and reputable e-commerce platforms offer more mature and established after-sales support and customer service processes.
3. **Managing Customs Duties:** If ordering directly from the official global Salewa website, be sure to consult with customer service *before* placing your order to confirm whether customs duties will apply and how they are calculated, thereby avoiding any unexpected costs.