contact information

I. Partner Retailers and Physical Stores in Slovakia

There are no direct-operated SALEWA specialty stores within Slovakia; products are primarily sold through the following authorized retailers:

Hudy Sport: Multiple branches located in Bratislava (Miletičova 3/a, Vysoká 34), Žilina (Národná 16), and Trenčín (Soblahovská 3161) [Address Source].

Trekland: Stores located in Bratislava (Vajanského nábrežie 9, Ivanská cesta 4337/2) and Žilina (Námestie Andreja Hlinku 4) [Address Source].

Sportrysy Poprad: Located within the OC Storeland shopping center in Poprad (Teplická cesta 5) [Address Source].

Skialp Shop Vrútky: Located in Vrútky (Francúzskych partizánov 3000/35) [Address Source].

Outventuresport Martin: Located in Martin (Ul. 29. augusta) [Address Source].

Rock Point: Operates a retail network across the Czech and Slovak markets, selling SALEWA alongside various other outdoor brands [Address Source].

Alpim: A local Slovak outdoor retailer; select stores carry SALEWA products [Address Source].

II. Online Shopping Channels in Slovakia

MTBIKER.shop — One of Slovakia's largest e-commerce platforms for sports equipment, boasting over 100,000 registered customers and more than 1,500,000 orders, with exceptionally high customer ratings. It offers multiple support channels—including email, live chat, and telephone—and carries the full range of SALEWA products. Additionally, the platform maintains a physical showroom situated within a historic building in downtown Bratislava, featuring a pump track and trail access points to allow local customers to experience products firsthand and pick up orders in person [Address Source].

SportOkay.com — An online sales platform serving the Slovak market; it features a Slovak-language interface and offers a selection of SALEWA apparel, backpacks, and technical climbing gear, making it convenient for local users to browse and purchase [Address Source]. Hudy.sk — The Hudy Sport online store, offering online purchasing services for SALEWA footwear and apparel. (Source: Address reference)

III. Regional Business Contact Information

The Slovak market is managed and coordinated by Oberalp Polska—the regional team based in Poland for SALEWA’s parent company, the Oberalp Group. The official corporate contact channels are as follows:

Company Name: Oberalp Polska

Registered Address: UL. ZAKOPIAŃSKA 58A, PL-30-418, KRAKÓW (Poland). (Source: Address reference)

Date of Establishment: December 4, 2007. (Source: Address reference)

Core Business: Wholesale of apparel; also engaged in footwear, sports equipment, and travel goods. (Source: Address reference)

Official Website: salewa.com

Note: This address serves as the location of the regional administrative office and is intended for B2B business inquiries; it is not a retail sales outlet. Retailers or parties interested in wholesale opportunities may contact the regional team via the contact form available on the official Oberalp website.

IV. Global Official Service Channels

For after-sales service and technical support, consumers in Slovakia may contact SALEWA through the following global channels:

Global Customer Service Email: support_int@salewa.com (For global business inquiries and after-sales support). (Source: Address reference)

After-Sales Technical Support Email: support_de@salewa.com (For after-sales support in German-speaking and Central European regions). (Source: Address reference)

Product Recall and Safety Information Email: recall@salewa.com. (Source: Address reference)

Italy Headquarters Contact Number: +39 0471 242 619 (For product safety and technical support). (Source: Address reference)

Global Customer Service Contact Page: www.salewa.com/contact-us

V. China Region After-Sales Channels (For the reference of Chinese consumers in Slovakia)

400 Customer Service Hotline: 400-8836-400. (Source: Address reference)

Corporate Contact Numbers: 010-84584523, 010-65637715. (Source: Address reference)

Corporate Email: shirley.xiao@salewa.com (For business and after-sales communication). (Source: Address reference found in previous conversation history) VI. Global Official Website and Social Media

Global Official Website: www.salewa.com

Brand Parent Company Website: www.oberalp.com (includes contact form) — Source.

Careers/Recruitment Page: jobs.oberalp.com (global job applications) — Source.

Facebook: @salewaOfficial — Source.

Instagram: @salewa — Source.

TikTok, YouTube, LinkedIn: Official accounts available on all platforms — Source.

SALEWA App: Developed officially by SALEWA, offering features such as GPS route tracking, weather forecasts, avalanche warnings, and emergency contacts. Suitable for activities including mountaineering, skiing, and speed climbing — Source.

VII. Practical Tips

Purchasing Advice: We recommend prioritizing purchases through officially authorized platforms such as MTBIKER.shop, SportOkay.com, or Hudy.sk. Alternatively, visit physical retail stores—such as Hudy Sport or Trekland—to experience and select products in person, thereby ensuring product quality and after-sales support — Source.

After-Sales Process: In the event of product quality issues, we recommend first contacting the original store or e-commerce platform where the purchase was made. If the issue falls outside the store's scope of resolution, you may contact the global customer service team via the official email addresses: support_int@salewa.com or support_de@salewa.com. Please provide your order proof and product photos to facilitate a speedy resolution. The after-sales support line for the Italian headquarters (+39 0471 242 619) is available during business hours.

Global Store Locator: Visit the "Store Locator" feature on the global SALEWA website to find addresses and contact details for additional authorized retailers within Slovakia.

All contact details provided herein have been compiled based on publicly available information. Contact details for SALEWA in various countries and regions are updated periodically; we recommend visiting the official website to verify the latest information prior to use. Should you require further assistance, you may communicate directly with the brand team via the contact form available on the official website.